MUSIC:LINK website Privacy Policy

At soundLINCS, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our Music:Link website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our Music:Link website, you’re agreeing to be bound by this Policy.  If you do not wish to accept this Privacy Policy, please leave this website immediately.

Any questions regarding this Policy and our privacy practices should be sent by email to info@soundlincs.org or by writing to soundLINCS, soundHOUSE, 18 St Martin’s Lane, Lincoln LN2 1HY. Alternatively, you can telephone 01522 510073.

Who are we?

We are soundLINCS, a not-for-profit community music organisation operating across the East Midlands. Working in partnership with local, regional and national organisations, soundLINCS provides and develops high quality and innovative music-making opportunities and training for all ages and communities.

soundLINCS is the home of Music:Link, the music information service for Lincolnshire and the East Midlands.

soundLINCS is a registered charity (no. 1086483) and Company Limited by Guarantee (No. 03730138).  soundLINCS’ registered address is soundHOUSE, 18 St Martin’s Lane, Lincoln LN2 1HY.

How do we collect information from you?

We obtain information about you when you use our Music:Link website, for example, when you contact us about products and services, to make a donation, or if you are a member of Music:Link.

Music:Link offers various services to the public.  We use a third party to deal with some publication requests, but they are only allowed to use the information to send out the publications.

We have to hold the details of the people who have requested the service in order to provide it.  However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

What type of information is collected from you?

The personal information we collect might include your name, address, email address where provided by you.  When someone visits http://music-link.org/

we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.   We do this to find out things such as the number of visitors to the various parts of the site.  This information is only processed in a way which does not identify anyone.  We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.  If we do want to collect personal identifiable information through our website we will be upfront about this.    We will make it clear when we collect personal information and will explain what we intend to do with it.

If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • process a donation that you have made;
  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • dealing with entries into a competition;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications or information which you have requested.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond soundLINCS Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet the needs of the diverse communities with whom we work. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

How you can access and update your information

The accuracy of your information is important to us.  If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: music-link@soundlincs.org or write to us at: soundLINCS, soundHOUSE, 18 St Martin’s Lane, Lincoln LN2 1HY.  Alternatively, you can telephone 01522 510073.

You have the right to access the personal information we hold about you by making a subject access request in accordance with Data Protection Legislation.  Until 25 May 2018, we may charge a fee of £10 for any requests.  After 25 May 2018 we may charge a reasonable fee when a request is manifestly unfounded or excessive.  You can make your request to info@soundlincs.org or write to us at: soundLINCS, soundHOUSE, 18 St Martin’s Lane, Lincoln LN2 1HY.  Alternatively, you can telephone 01522 510073.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

Like many other websites, music:link website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Consent

By using the website you consent to the collection and use of your personal information in the manner set out above.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from music:link website.

In addition, if you linked to music:link website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website Analysis

Our website uses Google Analytics software to monitor activities and trends of our website users.  This software tracks demographical and geographical information.   The information collected does not include bank details or any sensitive personal data. Data collected by Google Analytics is for soundLINCS’ internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in March 2018.